My Client Reviews
I highly recommend her if you want a Bay Area realtor that has a lot of experience and treats you like family.
Jeanne did a spectacular job selling a home in the Outer Mission District of San Francisco. She guided me through all steps in the process, helped me understand which updates/upgrades produce best return on investment, picked a selling price that resulted in 11 bids, and her top-notch negotiating skills ultimately led to a sales price almost 40% higher than asking from the most qualified buyer, and we closed a week early!! Her overall knowledge of real estate in the area and her recommendations were spot on. I highly recommend Jeanne Valera.
Last year we decided to jump in and sell our condo. Jeanne had sold a condo for our neighbor successfully, so we decided to give her a call. Before meeting Jeanne we knew absolutely nothing about selling a home. She made the whole process so simple. We sold during a very strict quarantine time so keep in mind most of our interactions were remote, but she offered flexible options for us and great suggestions. She was organized and had a clear structure so we knew just what stage we were on in the journey and expectations for what was next. She was always open and available for a discussion about fine print for realtor talk on the many forms. She coordinated the staging, repairs, inspections etc. At great prices and quality. We were even able to stay with family during the whole selling process and she showed us video walk throughs of the progress. This was big for our family as we did not want any outside exposure. The best part about the process is how it did not seem intimidating or pushy. It was more like we made a new friend who is an expert in real estate and gives you all the tips you need to succeed and respected our needs.
Jeanne helped us a lot in selling our house at the right time. She gave us good advice. She responded to all our questions even beyond her office hours. She is very professional. I would highly recommend her to my friends and relatives who would be buying or selling a house.
I can't say enough about Jeanne. We're first-time home buyers, who started looking just as shelter-in-place started due to COVID. This meant that what's normally a stressful, uncertain process became even more uncertain. Thanks to Jeanne, however, it wasn't stressful, and we're extremely thrilled to have found a place. Buying a house can be a big decision. Jeanne helped us do it the right way. In our first call, Jeanne was upfront about what we know / don't know about the market (remember early days of COVID?). She wasn't pushy and didn't "sell" us on anything. Instead, she provided us with the right information so that we could evaluate the risks on our own, and ultimately feel comfortable with our decisions. As we went through the process, Jeanne helped us learn about different areas, and hone in on what was right for us. She has deep knowledge about the bay area, because she's lived here and worked in real estate for over a decade. She pointed out things (good and bad) in each home, that helped us become better evaluators. I learned so much. When it came time to make an offer, Jeanne listened to our needs, concerns, hopes etc. and she provided excellent guidance on how to make an offer that we felt comfortable with, and that put us in a position to be competitive. Ultimately, we ended up buying a house that we're thrilled with. We're moving in tomorrow. As importantly, throughout the journey, Jeanne provided top-notch guidance on real estate, a thoughtful and empathetic thought-partner, *tireless* effort in the background (her hustle to call people, text, email, go over in-person, to make magic happen for us is legendary). Beyond all that, it felt like we were on this process with a friend who genuinely wanted what was best for us. I can't say enough about how grateful I am for her help.
As an immigrant, owning a home is a big part attaining of the "American Dream". Sure, having a roof over your head and not putting more money in your landlord's pocket is nice. Personally however, home ownership symbolizes far more than the physical possession of a residence. To me, and many like myself, home ownership represents stability, success (and what it takes to achieve it), and validation of all the hard years slaving away and saving. I believe these are values that Jeanne Valera shares, understands and are extremely empathetic about. As a result, Jeanne digs deeper than the typical agent and is able to go the extra mile for her clients. First off, Jeanne is extremely knowledgeable about the Bay Area and the housing market. She has years of experience under her belt and always did thorough research for all the questions she did not have an immediate answer for. Since my wife and I decided that we must continue our journey despite the COVID-19 epidemic, her knowledge and various relationships within her network were indispensable in navigating the constantly changing real estate landscape - from securing quotes, inspectors and appraisals that were difficult to attain during this time. In addition, Jeanne would help us immediately review disclosures of any property that were interested in - identifying potential areas of concern and explained everything in a way that a even a novice like myself could understand. She would do this for us as many times as it took for us to completely understand what we were about to get ourselves into. Next, Jeanne made it clear through her actions that she would be with us for the long haul and wasn't just there to make a quick buck. For instance, Jeanne never pressured us into buying a home that we were not comfortable with. If we were interested in a property, she would work with us on a strategy that would put us in the best position to win with the money that we were comfortable in spending - not the loan amount that we were qualified for. In addition, she provided various pieces of information (such as information on how to write an offer letter) that would give us an edge over other bidders. Moreover, Jeanne would also give us timely updates through text, email, phone and video chat so that we would never be confused as to where we are in the process and what we needed to do. Like a good parent, she held our hand when we needed it but ultimately, she needed and wanted us to understand that the choices we were about to make were our own. Finally, what I truly appreciate about Jeanne is Jeanne herself. We know that Jeanne has other clients but it never felt that way. She made herself available to us morning, noon or night and was more of a friend to us during this time than people we have known for years. As an agent, she is savvy, organized and knows how to use her resources to its utmost potential. As a person, Jeanne is thoughtful, caring and warm. She knows how important this home process is to me as an immigrant and how important it is to my wife and I as a couple. We literally couldn't have done it without her and for that, we will always be grateful and appreciative of what she has helped us achieve.
My wife and I have been looking for a house in the Bay Area for over 8 months before we met Jeanne. Jeanne was referred to us from a couple of close friends of ours who had an amazing experience working with her. House hunting with Jeanne has been by far the most productive and pleasant experience that anyone can think of. The reason is twofold. 1)Jeanne is a best-in class realtor, extremely knowledgeable, with a stellar reputation in the Bay Area real estate market and a wide network of relationships. She took the time to understand our needs and preferences, as well as our working style. When we visited the properties, her help was instrumental to spot potential risks and pitfalls and direct us towards solutions that best suited our needs. In the bidding and negotiation phase, Jeanne made the process extremely easy to understand and shared with us project timelines with clear milestones and deliverables. She didn't try to make us bid a high price to maximize our chances to get the house, instead she worked on a data analysis that we could use to base our pricing strategy but at the same time, stressed the importance to bid an amount that we felt comfortable with. After our offer was accepted, we had some delays with the bank loan and Jeanne used her personal contacts in the bank to speed up the process and make sure we were taken care of. Even after closure, Jeanne continued to support us referring contacts of contractors that could help us renovating the house. Every single contractor she recommended was amazing. 2) On a personal level, Jeanne is just a great person to spend time with. She is committed and thorough in the way she organizes her work, she is available 24/7 and puts the interest of her customers above her own. As first time home buyers, we constantly had questions as we wanted to fully understand the process. Jeanne spent an incredible amount of time addressing all questions and connect with us on a personal level. Throughout the house buying process, Jeanne has been a friend to us before being our realtor. We are so grateful to Jeanne for the friendship and professionalism that she displayed in this important moment of our life. In the Bay Area, realtors like Jeanne are practically impossible to come by. She is simply the best. Thanks again Jeanne! Natalia and Marco
Condo buyer in San Francisco
Jeanne is an incredible Realtor and a really great person! She is the kind of professional you can count on in the rough and tumble San Francisco market. Not only is she a determined representative for her clients interests but she thinks outside the box. She helped me find the perfect home and stuck with me for the long haul. When I thought it was hopeless she stuck with me. She has great follow up, is on top of her game, and very responsive. Other Realtors can learn a lot from her customer service and I will come to her for my next home purchase in this tough SF market.
Previous review from Zach T.
If you think the San Francisco real estate market is tough then you need Jeanne! She is an exceptional Realtor that is not only fastidious and dedicated with great follow-up, but knows the San Francisco/Bay Area market better than anyone else. I was very particular in the new home I wanted and she made my dream come true. We closed in 20 days! A record close in this frothy market. I couldn't have done it without Jeanne. She was with me through thick (bid wars) and thin (low inventory) and never gave up. A highly responsive and tech savvy Realtor with the skills to get you in your dream home or dream condo. I highly recommend her so if your looking for genuine talent contact her now for your next home purchase or real estate investment!
Home buyer in Oakland
Jeanne is reliable person, responsible, good negotiate, very patient. We had a great experience working with her. I couldnt believe how responsive she was to all of our requests and questions, and she knew far more than we ever hoped to about the process of buying a home. Working with Jeanne exceeded any of my expectations. As a first time homebuyer, I was not familiar with the terminology or the best process people to involve. Right away Jeanne was incredibly friendly and took time to sit down with my daughter and I to determine what would be a good fit for us. She even recommended a lending agent in the area, which we ended up using and greatly appreciated.
Condo buyer in Oakland
Jeanne was wonderful to work with. It was her tireless effort that helped us land out first home. Even though our original offer was not accepted, the listing agent turned to her, over several other buyers, when their first offer fell through b/c she was so persistent. Jeanne, also helped us move along our loan process and answered questions at all hours.
Townhome seller in Hayward
Jeanne is a realtor you can trust! She helped me with not only one transaction, but two within a couple months! From buying a new home to selling my old home, shes got it done right and is the realtor that is on your side! Shes one of the best in the business, reliable, and trustworthy! I highly recommend her and would do business with her in the future!
Home buyer in San Francisco
She was an amazing support through out the process. She was prompt with contacts and information. She gave excellent advice And she was very patient in helping navigate the stressful process of buying a home in San francisco .
Condo buyer in Hercules
If you want someone who will fight for you and be on your side from start to finish the Jeanne is the one to go with!
Home buyer in Pacifica
Jeanne was absolutely amazing. She has made this move go smoothly and stress free for our family. I will definitely use her for any future transactions.
Home buyer in Pacifica
I dont normally write reviews but felt compelled to do so here. We met Jeanne in October 2014. She came highly recommended from a family member who worked with her to sell and buy their former and current homes. We heard nothing but good things about her so I came into this situation with high expectations for Jeanne. I can honestly say she exceeded every one. She is experienced, smart, courteous, reliable and extremely dedicated. She was always available when we needed her; nights, weekends and holidays she was there. Even during her own honeymoon. Thats right, she used her vacation and personal time to send us texts and emails and arrange showings for us from halfway across the world. It was as if she was never gone. In hindsight, Im not entirely sure when she rests. As we progressed along in this process, we quickly learned we were in a tough, aggressive market. At times, it felt as if the odds were completely stacked against us. This can be a helpless feeling in most other circumstances, but not here. The one thing that kept us going was knowing we truly had the best real estate agent on our side. Jeanne armed us with the knowledge to make each of our decisions. She kept us focused. She went to bat for us time and time again. Most importantly, she came through for us when we needed her the most and got us into the perfect home. A home that has all of our wants and meets all of our needs. A home that allows us to be closer to work and family. A home that allows us to raise our two young children in a safe neighborhood with good schools. Jeannes work allowed us to improve our lives in so many different ways and we will never, ever forget what she has done for us. Its rare that you come across a professional that has such a profound impact on your life. We feel lucky to have met her.
Home buyer in San Ramon
Our experience with Jeanne Liwanag was great. She was patient and her knowledge of the market was invaluable. She was responsive to all of our questions and needs. She gave honest advice. She is very professional and client focused.
Home buyer in Antioch
Jeanne Liwanag helped us with our home purchase. She makes great suggestions and strategies with our purchase. We got our house and it's perfect. She is highly recommended if anyone who wants to puchace a house.
Home buyer in Concord
First of all, I would like to thank Jeanne for helping us find a home. She's very helpful, informative, patient. Very strategic and really knows what would work and would not work in terms of bidding for houses on this hot market. Always on time, never missed an appointment, and helped us to not miss a deadline. She followed up with us too to make sure we're submitting documents on time with our lender. She would answer us back right away any question we have. We highly recommend her, and would always refer her if we have family or friends who needs a realtor.
Home buyer in San Bruno
I'm so glad And fortunate to have worked with Jeanne. She's very patient and responsive to all inquiries/questions. In this "tough" market she's able to help us find our first Home. I didn't just found a realtor.. I found a friend in Jeanne.
Condo buyer in San Francisco
Buying a home is a lot of work, and the experience can easily go out of control. Jeanne was the answer to our prayers, and we consider ourselves very fortunate to have had worked with her! A combination of knowledge of area property, gutsy determination, and amazing responsiveness sets her apart. Jeanne was especially helpful with the strange, unexpected bumps that inevitably came our way (on it like a hawk). On top of everything else, Jeanne is very comfortable to talk to! We highly recommend Jeanne Liwanang!
Condo buyer in Oakland
As a first time home buyer, Jeanne was extremely patient as I looked at multiple properties and compared neighborhood to neighborhood. Not to mention, she went above and beyond when it came to negotiating and closing escrow on time.
Condo seller in South San Francisco
Jeanne is the best! It's with her guidance that we were able to buy a home, and sell our condo practically at the same time! Which seemed impossible when the idea first came to mind. But we did it! And couldn't be happier :)
Previous review from Karen E.
Where do I begin? It's been a great journey from beginning to end, working with Jeanne. Jeanne would always go above and beyond. She never pressured us into making a bad decision or rushed us to put in any offers. She's the type of person you can TRUST and that's hard to find in this aggressive market. Even through the ups and downs of the market she stayed optimistic and kept us focused. She's a realist and she has the experience and knowledge to put legit offers. Most of all she was patient and balanced our crazy lifestyle to make house hunting worthwhile. I would HIGHLY recommend her to my family and friends and wouldn't hesitate to purchase another property with her. In the end she treats her clients as if they were own family. ZipRealty is lucky to have a Realtor like Jeanne. If you feel hesitant in this market, don't be afraid to just talk to Jeanne. She's a big reason why we found our Dream Home. She made the impossible, possible. THANK YOU JEANNE!! -The KALAWs
Home seller in San Francisco
I highly recommend Jeanne. I always thought real estate agents just try to push a sale for commission. But Jeanne is really different. She is truly trust worthy and patient. She always responds promptly to All my many questions and never pushes for us to make an offer we are not comfortable with. She was always available for showings and works around our late schedules. Jeanne always pushes to get ALL the info and constantly keeps us posted. We will definitely work with her again in the future!
Condo buyer in Emeryville
This was my first home purchase and Jeanne has been extremely helpful and dedicated throughout my way to close. Her availability per phone, email and text at any time of day or week plus her experience in dealing with the bank and the selling party was invaluable and i can honestly say that i owe the successful close of this transaction in large parts to Jeanne.
Home buyer in San Francisco
This new home purchase was 6 months in the making. Throughout the entire process, Jeanne has been nothing short of amazing even in this extremely competitive market. From her professionalism to her personal touch, she has been very helpful at every step of the way. I'd give her more than a 5-star rating if I could. Major kudos to you Jeanne for being so patient after 6 lost bids. As they say, everything happens for a reason and we sure did eventually find our dream home! I honestly believe I've found a life-long friend in Jeanne. To Jeanne: You're not only my agent, "you are my ambassador of COIN."* -Tuan *Cuba Gooding Junior as Rod Tidwell from Jerry Maquire
Home buyer in San Leandro
As first time home buyers, we did not know how to begin the process of home buying. Fortunately Jeanne was recommended to us by a niece. Buying a house is a very complex process but Jeanne made it simpler to us by giving us all the needed information which is very important in making informed decision. Jeanne was with us every step of the way, from start to finish. I appreciate Jeanne's dedication, honesty, responsiveness (both by phone and e-mail) and negotiation skills. Thank you Jeanne for making possible our dream of buying our house. I will definitely recommend you to friends.
Home buyer in San Francisco
very knowledgeable and personable. she helped to de mystify a lot of concepts that were new to me. i would recommend Jeanne to anyone interested in buying a home.
Home buyer in Elk Grove
Jeanne was fabulous to work with . She was very professional and knew exactly what I was looking for. I wasn???t the easiest to deal with at times but she always had a positive attitude and helped make this stressful situations seem like a piece of cake. I would definitely use Jeanne again in the future and recommend her to all my friends.
Condo buyer in San Francisco
Jeanne was extremely knowledgable, professional, and patient with the seller's agents from Help-U-Sell who were extremely ill prepared and unprofessional.
Condo buyer in San Francisco
Jeanne Liwanag was professional and prompt with any inquiries or requests I had. If she didn't have the answers she worked very hard give me what I was looking for. I always felt she had my best interest at heart and I'm very happy to have worked with her. This stressful process was made easier for me to handle because of Jeanne. THANKS!
Home buyer in San Francisco
I felt as if we were Jeanne's only client. She answered her telephone immediately or got back to us promptly. She answered all our questions and I felt looked after our interests to the fullest. She was very professional and knowledgeable.
Home buyer in South San Francisco
We enjoyed working with Jeanne. We found her organized, honest and really great negotiator. We'd work with her again.
My Credentials and Memberships
- International Diamond Society Award
- International President's Circle Award