Buying our first home was intimidating and, at times, overwhelming. We were new to the Michigan area, had never bought a home before, and had just had our first child. Laura was quite honestly the best part of our whole experience. She was a wealth of information and answered any questions we had, or found the answer if she was uncertain. She recommended and guided, but never pushed. She always explained in layman's terms what was happening during the process or what we could expect, which was extremely comforting to people who were clueless. Even with the unexpected delays that happened, we never felt like less of a priority to Laura. She was available over the phone or e-mail whichever we preferred, which is great for parents of an unpredictable infant, and she worked hard to keep us in the loop. She helped us with negotiating on our house and reassured us during stressful times. We always felt like she was in our corner, giving 110% without us ever having to ask. We cannot imagine what this process would have been like without her and we know if we ever buy again or sell our beautiful new home, we will go to Laura with no hesitation.